1. Introduction
At NEXUS AI ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
Our Commitment: We believe in transparency and giving you control over your data. We only collect information necessary to provide our services, and we never sell your personal information to third parties.
This policy applies to all information collected through our website (nexusai.dev), our applications, our services, and any related services, sales, marketing, or events (collectively, the "Services"). Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our Services, and information from third-party sources.
2.1 Information You Provide
We collect information you voluntarily provide, including:
- Account Information: Name, email address, password, company name, job title
- Contact Information: Phone number, mailing address, communication preferences
- Payment Information: Credit card details, billing address (processed through secure payment providers)
- Communications: Messages, feedback, support requests, and survey responses
- Professional Information: Resume, work history, skills (for job applications)
2.2 Information Collected Automatically
When you access our Services, we automatically collect:
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Browser type, OS, device ID | Service optimization |
| Usage Data | Pages visited, time spent, clicks | Analytics & improvement |
| Location Data | IP address, approximate location | Security & localization |
| Log Data | Access times, errors, referrers | Troubleshooting & security |
2.3 Information from Third Parties
We may receive information about you from:
- Social media platforms (when you connect your accounts)
- Business partners and service providers
- Public databases and marketing partners
- Background check services (for employment purposes)
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Service Delivery
- Providing, operating, and maintaining our Services
- Processing transactions and sending related information
- Managing your account and preferences
- Responding to your comments, questions, and requests
- Providing customer service and support
3.2 Improvement & Analytics
- Understanding how users interact with our Services
- Developing new products, services, and features
- Improving our website, marketing, and user experience
- Conducting research and analysis
3.3 Communications
- Sending administrative messages and updates
- Providing information about products, services, and events
- Sending marketing and promotional communications (with consent)
- Responding to inquiries and applications
3.4 Security & Legal
- Protecting against fraud, unauthorized transactions, and other illegal activities
- Enforcing our terms, conditions, and policies
- Complying with legal obligations and responding to legal requests
- Protecting the rights, property, and safety of NEXUS AI and others
4. Information Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 With Your Consent
We may share your information when you have given us explicit consent to do so for a specific purpose.
4.2 Service Providers
We share information with third-party vendors who perform services on our behalf, such as:
- Cloud hosting providers (AWS, Azure, GCP)
- Payment processors (Stripe)
- Analytics services (Google Analytics)
- Customer support tools
- Email service providers
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
4.4 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal process (subpoenas, court orders)
- Government requests from law enforcement
- Protecting our legal rights or defending against claims
- Preventing fraud or security threats
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your activity on our Services.
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for basic site functionality | Session |
| Functional | Remember preferences and settings | 1 year |
| Analytics | Understand site usage patterns | 2 years |
| Marketing | Deliver relevant advertisements | 90 days |
5.2 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- See what cookies are stored and delete them individually
- Block third-party cookies
- Block all cookies
- Clear all cookies when you close your browser
6. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
6.1 Security Measures
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access with multi-factor authentication
- Monitoring: 24/7 security monitoring and anomaly detection
- Audits: Regular security audits and penetration testing
- Compliance: SOC 2 Type II certified infrastructure
6.2 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.
Security Incident Response: In the event of a data breach that affects your personal information, we will notify you within 72 hours as required by applicable law and take immediate steps to mitigate any harm.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights for all users, regardless of jurisdiction.
7.1 Your Rights Include
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Opt out of marketing communications
- Restrict Processing: Request limitation of data processing
- Object: Object to certain types of processing
- Withdraw Consent: Withdraw consent at any time
7.2 Exercising Your Rights
To exercise any of these rights, please contact us at privacy@nexusai.dev. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.
7.3 California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
7.4 European Residents (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation. Our legal basis for processing your data includes consent, contract performance, legitimate interests, and legal obligations.
8. International Data Transfers
NEXUS AI operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
8.1 Transfer Safeguards
When we transfer data internationally, we use appropriate safeguards including:
- Standard Contractual Clauses approved by the European Commission
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
- Adequacy decisions where applicable
9. Children's Privacy
Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.
If you believe we have collected information from a child under 16, please contact us immediately at privacy@nexusai.dev.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also send you a notification via email.
We encourage you to review this Privacy Policy periodically to stay informed about our information practices.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
NEXUS AI Privacy Team
100 AI Innovation Drive
San Francisco, CA 94105
United States
Email: privacy@nexusai.dev
Phone: +1-888-NEXUS-AI
EU Representative
For users in the European Union, our EU representative can be contacted at:
Email: eu-privacy@nexusai.dev
Supervisory Authority
If you are in the EU and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.